The course will give an overview of how a crisis situation develops and methods of dealing with a crisis situation.
This course is aimed at anyone who has to deal with challenging situations within their work environment, whether it is in private or public sectors.
Aims and Objectives:
- Understand the principles of conflict resolution
- Recognise factors that may cause challenging behaviour
- Understand how to react in the event of a crisis situation
- Implement safe techniques in dealing with an aggressive situation
Duration of course: 6 hours
Assessment: Practical assessment and written examination
Return To Course List