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Working Safely
Conflict Resolution
Safeguarding Adults
First Aid
Manual Handling
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The course will give an overview of how a crisis situation develops and methods of dealing with a crisis situation.

This course is aimed at anyone who has to deal with challenging situations within their work environment, whether it is in private or public sectors.

Aims and Objectives:

  • Understand the principles of conflict resolution
  • Recognise factors that may cause challenging behaviour
  • Understand how to react in the event of a crisis situation
  • Implement safe techniques in dealing with an aggressive situation

Duration of course: 6 hours

Assessment: Practical assessment and written examination 

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